Patient Information

Everything you need to know about managing your healthcare with Kensington Private Practice. From opening hours to obtaining test results.

Call to Book an Appointment

Practice Hours

Monday - Friday

8:00 AM - 8:00 PM

Saturday

9:00 AM - 2:00 PM

Sunday

Closed

Bank Holidays

10:00 AM - 2:00 PM

Urgent Medical Advice

Out of Hours Service

When the practice is closed, registered patients can access our dedicated out-of-hours GP service by calling our main number. Your call will be diverted to our duty doctor.

Same Day Appointments

We hold reserved slots for urgent issues every day. Please call as early as possible after 8:00 AM to secure one.

Emergencies

For life-threatening emergencies (such as chest pain, severe bleeding, or difficulty breathing), do not wait. Call 999 immediately or go to your nearest A&E.

Repeat Prescriptions

We process repeat prescriptions efficiently to ensure you never run out of your regular medication. Please note that we require 48 hours notice for all requests.

How to Order

Call our dedicated prescription line: 07507 874173

Email: hello@rachel-kirkland.com

Request during your consultation

Medication Reviews

For your safety, you will need to see a doctor for a medication review at least once a year before further repeats can be issued.

Test Results

We aim to process and communicate all blood tests, imaging, and other investigation results as swiftly as possible.

Turnaround Times

Most routine blood tests are available within 24-48 hours. Specialized tests and imaging reports may take 3-5 working days.

How You Are Informed

A doctor will review all results. We will call you if any action is required. If results are normal, we can email them to you or inform you via a brief phone call.

Calling For Results

If you wish to call for your results, please phone between 2:00 PM and 4:00 PM when our lines are less busy.

Specialist Referrals

If you require specialist care, our doctors have an extensive network of top consultants across London. We can arrange rapid referrals for private consultations, often securing same-day or next-day appointments.

Referral letters typed and sent within 24 hours

Copies of referral letters sent to you

Seamless sharing of relevant test results with your consultant

Confidentiality & Medical Records

We take your privacy seriously. All our staff are bound by strict confidentiality agreements. Your medical records are held securely on our encrypted clinical system, fully compliant with UK GDPR regulations.

Information is only shared with other healthcare professionals (such as your NHS GP or a specialist) with your explicit consent, except in rare circumstances where there is a serious risk of harm. You have the right to request a copy of your medical records at any time.

Accessibility

Our clinic is fully wheelchair accessible, with step-free access from the street and a lift to all consulting rooms. We have accessible toilet facilities. If you have specific requirements, hearing loops, or need a chaperone, please inform our reception team when booking.

Need to schedule a vist?

Call 07507 864173 to Book

We do not offer online booking to ensure we allocate the correct time and doctor for your specific needs.